We collect information you provide directly when you register an account, place an order, contact us, or interact with our website.

• Personal Identification: Full name, email address, phone number, billing and delivery address
• Account Information: Username, password (encrypted), order history, wishlist
• Payment Information: bKash, Nagad, Rocket transaction references (we do not store full payment credentials)
• Device & Usage Data: IP address, browser type, pages visited, time spent, referring URLs
• Communication Data: Messages you send to our support team or via contact forms

We use the information we collect solely for legitimate business purposes, including:

• Processing and fulfilling your orders, including delivery coordination within Bangladesh
• Sending order confirmations, shipping updates, and customer support responses
• Managing your account and providing a personalized shopping experience
• Improving our website, products, and services based on user behavior
• Sending promotional emails or offers — only with your consent. You may opt out at any time
• Preventing fraud, unauthorized access, and ensuring website security
• Complying with applicable laws and regulations of Bangladesh

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following limited circumstances:

• Delivery Partners: Courier and logistics providers require your name, phone, and address to complete delivery
• Payment Processors: Mobile financial services (bKash, Nagad, Rocket) process transactions under their own privacy policies
• Service Providers: Website hosting, email, and analytics providers bound by confidentiality agreements
• Legal Obligation: If required by Bangladeshi law or a competent authority, we may disclose information to comply with legal processes

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function — shopping cart, login session, security
• Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences for a better experience

You may disable cookies through your browser settings. However, some features of the website may not function properly without them.

We implement appropriate technical and organizational measures to protect your personal data. These include:

• SSL encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of account passwords
• Restricted employee access to customer data on a need-to-know basis
• Regular security reviews of our systems and practices

As a customer of Shade & Stitch, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing emails at any time via the link in any email
• Account Closure: Close your account and request deletion of associated data

To exercise any of these rights, please contact us at the details provided below. We will respond within 30 days.

We retain your personal data for as long as your account is active or as needed to provide our services:

• Order records are retained for a minimum of 5 years for legal and accounting purposes
• Account information is retained until you request deletion
• Marketing preferences are retained until you opt out
• Device/usage logs are retained for up to 12 months

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will promptly delete such information.

Our website may contain links to third-party websites such as social media platforms (Facebook), payment services (bKash, Nagad, Rocket), and brand pages. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date.

Continued use of our website after changes become effective constitutes your acceptance of the updated policy.